Prior to any course, the location is visited and a risk assessment that includes terrain, weather, considerations unique to the site, and evacuation procedures is completed. During training staff visit the location and ensure they are familiar with running activities there.
Risk assessments are completed for all activities covering potential environmental, group management and equipment hazards. Participants wear appropriate safety equipment and are monitored for good health. Activity lesson plans detail how a specific activity is taught.
All Dragonfly leaders are experienced instructors. They all possess first aid certifications and have activity-specific training and certifications (rock climbing, kayaking, etc.). Activities and courses are staffed with excellent ratios of instructors to participants.
Dragonfly staff members undertake extensive in-house training to review site information, activity instruction, group management, and emergency protocols. There are several weeks of training every spring and autumn, training in emotional intelligence, and more throughout the year.
Participants wear appropriate safety equipment such as helmets, floatation devices and climbing harnesses where necessary and are monitored for good health and hydration. Detailed packing lists are provided so participants know what to bring.
Pre-program preparedness meetings, pre-activity safety talks and skills assessments ensure participants are physically and mentally prepared for all activities. We accommodate varying skill levels and modify programs to meet individual and group needs and abilities.
Our bad weather plans consider locations and options and may result in alternative activities or evacuation to a different site. Dragonfly has the experience and ability to respond to unforeseen changes quickly and safely. We work closely with clients while making alternate plans.
Documentation supports good safety. All courses are evaluated. Incident Reports are completed in the event of an accident, while Near Miss Reports detail events that could have led to an incident but didn't. These are regularly reviewed to assess the need for changes in procedures.